FAQs
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What is i.e., WE LLC?
inspire.engage.wellcome. People put in a lot of effort in bettering themselves through eating properly and exercising. i.e., WE LLC believes that what we put on our bodies (which eventually gets absorbed into the body) should not counteract or limit the progress that one seeks. Therefore, at i.e., WE LLC we have curated a collection of skincare, body and household products of healthier options. A customer can shop with less concern about ingredients and focus more on their individual preferences and needs.
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What workshops does i.e., WE LLC offer?
Whether in search of a unique gift or a fun, group activity, i.e., WE has a great experience for you! In these workshops, guests are able to hand-craft their own skincare products. Guests will make skincare products such as cleansers, oils or masks. We offer three main workshops at i.e., WE LLC. Our SkIntroductions Workshops. Our Skin Type | Treated Right Workshops and our Signature Seasonal Specialties Workshops.
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What brands do you carry?
i.e., WE carries a wide selection of cleaner and/or organic brands. With categories ranging from skin to beauty, from hair to home, from pregnancy and postpartum to everyday wellness, we have something for everyone. In the growth of our boutique, we are continuously seeking brands from all over the world. Thus, offering a touch of different cultures and nations in the customer’s shopping experience. View our directory of brands by clicking the button below.
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What are your shipping policies?
We currently only ship in the U.S.A. There is a $8 shipping fee on all orders. Taxes are also added at checkout. Please allow 9 - 27 business days to receive your packaged order. All orders are processed on the following Tuesday and Wednesday. Please double check billing and mailing addresses and the shipping selection before submitting order. If there are any errors, please email shop@iewellc.com. Please include order number and date in the Subject line.
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I'm trying a new product; any tips?
Unless specifically noted, the products sold from companies through this site and products created in a hosted workshop are not evaluated and approved by the FDA. Before trying a new product always review the ingredients, application instructions and reviews. Be aware of and research unfamiliar ingredients. Always test the product on a small area of clean skin. Do not mix new products together. Give your skin a break in-between trying new products
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What are your return policies?
We will honor a refund of 100% for new and unused products within a 21-day period. For used and opened items that are returned within the 21-day period, we will refund 60% of the purchase price. Sale and Discontinued items are not eligible for returns; these specific items are final once the purchase is completed. Please notify i.e., WE LLC of the return shipment by emailing shop@iewellc.com. Customers mailing returns are responsible for shipping fees.
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How can I support a minority-owned small business?
You can support i.e., WE by providing a monetary value of any amount by clicking the button below. Thanks for your contribution. It is greatly appreciated.
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Do you offer same-day delivery?
We are currently searching for opportunities to be able to provide same-day shipping in the Philadelphia, PA area. Check back for updates!
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How to contact support?
Have a question? In need of assistance? Get in touch with i.e., WE! Click the button below regarding news, workshops, help with an order, and other related inquiries by filing out a contact form.